Refund Policy – New Wave Marketing Suite
Trial Period
New Wave Marketing Suite offers a 14-day free trial for new users to explore the platform before committing to a paid subscription. Customers are required to input a credit card when signing up so that once the trial period is over they can be charged for the subscription to keep the account active. If a user does not wish to continue using NWMS, they must cancel before the trial period is up to avoid any charges.
No Refund Policy
All monthly subscription payments are non-refundable. Once a subscription payment has been processed, no refunds will be issued.
Subscription Cancellation
- Users can cancel their subscription at any time.
- Upon cancellation, access to New Wave Marketing Suite will continue until the end of the current billing cycle.
- No prorated refunds or partial refunds will be provided.
How to Request a Cancellation
To cancel a subscription, customers must send an email to support@nwms.app with their account details.
- Cancellation requests will be reviewed within 72 business hours.
- Users will receive a confirmation email once the cancellation is processed.
Charge Disputes
If a charge dispute is filed through a payment provider, access to the platform may be suspended while the dispute is under review. We encourage customers to contact our support team first to resolve any billing concerns.